Six months of simulated HVAC tickets, reviews, and theme alerts — including an emergency Sunday surge that drove a polarity drop on “response time”. Watch the dashboard surface it before the Google listing catches fire.
Reading Northgate Heating & Cooling · Boise, ID · last 6 months
Live · simulated data · Northgate Heating & Cooling
Tech Marco came out Sunday at 6:30am for a no-cool call. Replaced the capacitor on the spot and stuck around to verify the airflow. Lifesaver.
Theme: emergency responseQuoted $4,800 for a compressor swap. Second opinion: $2,900 with a 5-year warranty. Won’t be calling back.
Theme: pricingAC tune-up caught a low-refrigerant line before it became a leak. Tech walked me through the pressure readings on his tablet. No pressure on upsell.
Theme: preventive maintenanceScheduled a 2-4pm window, tech showed up at 5:20pm with no call-ahead. Got billed for the diagnostic anyway. Disrespectful of my time.
Theme: response timeNew thermostat install + ductwork reseal dropped our electric bill $42/mo. They emailed before/after thermal-camera shots. Concrete proof.
Theme: system upgradeFurnace inspection was thorough; the tech flagged a worn igniter but said we could ride it a season. Honest instead of pushing a swap.
Theme: honest recommendationsDispatch SLA breached twice this week — Sunday emergency window and end-of-day tech arrivel at 5:20pm.
Second-opinion gap showing up again on compressor & refrigerant quotes.
Sunday emergency polarity sliding — bandwidth stretched past 8pm Sunday windows.
Single 1★ workmanship review — flagged for QA review against the June tech roster.
Financing pitch density climbing for refrigerant and tune-up visits.
Two customers sat on tripped breakers all weekend — dispatcher needs the pre-arrival checklist.
Two no-cool emergency callouts Sunday morning pushed the on-call tech into a 14-hour shift. Polarity on the “emergency response” theme dropped from +0.81 to +0.62 in 48 hours. Considering a second on-call tech rotation for the July heat wave window.
Three reviews week-over-week flag the “vs second opinion” math on compressor and line-set work. Pulled the diagnostic-to-quote analytics — median quote variance ran 38% above market for compressor swaps in the West Bench zone.
Tune-up→membership conversion held above 70% for the third week in a row. The thermal-camera side-by-side email works — keeping the email cadence Monday after the visit.
Peak-summer ticket volume finally tapered — 14 weekday tickets Monday through Thursday. Dispatch SLA held within window 11 of 14 times. The two misses landed Sunday morning after the no-cool surge from the prior weekend.
Two consecutive 5★ reviews on the smart-thermostat + ductwork reseal bundle. Worth prototyping a preview sheet on the website that shows estimated electric-bill savings before the diagnostic — adds clarity without being a high-pressure pitch.
Three neutral reviews in two weeks on the “three day membership follow-up call.” Pulling the call cadence back to a single 14-day check-in email with a one-tap opt-in. Test against conversion for two weeks.
No credit card. Wire up your first review source and watch the polarity feed start scoring the same day.