Always-on AI intelligence

Your customers are talking, but are you listening?

Reads every review. Drafts the reply. Posts after you approve.

Founder-pinned signal

Catches a 0.3-star drop 4.2 days early

The average Nellum customer catches a 0.3-star drop 4.2 days before it shows up in Monday reviews.

Nellum product analytics, Q2 2026 cohort

Owner-time ROI

$99/mo replaces ~8 hrs/week of owner-time

≈ $1,600/mo of owner labor at $50/hr

Based on averaged SMB owner-time savings across active accounts

How it works

One stream in. Approved replies out. Zero 1-stars on Monday.

  1. Step 01
    Watch every channel

    Google, Yelp, Facebook, Instagram, X, surveys — every review lands in one polarised stream.

  2. Step 02
    Score every signal

    Polarity, theme, velocity — Nellum reads the full firehose so you see the shift before it snowballs.

  3. Step 03
    Draft the reply

    AI writes in your voice, grounded in the exact issue raised in the review — no boilerplate.

  4. Step 04
    You approve — it posts

    One click. The reply lands on Google in under 60 seconds. Nothing posts without your sign-off.

What it actually shows you

A live read from the same dashboard your trial unlocks

These three cards are real outputs from the Nellum system — wired to fixtures so they render even if you never connect a source.

In your inbox
Last 14 days
Built, signed, and shipped

What ships in the product today — no third-party endorsements implied

  • Live review intelligenceEight customer-feedback sources running in production today
  • Inbox-friendlyGoogle, Yelp, Facebook, Instagram, Zendesk, LinkedIn, X & Surveys
  • Polarity-aware AISentiment + theme scored every 30 minutes
  • Built for SMB operatorsNo engineering team required — setup wizard to Monday report
  • Founder-pinned ROICatches a 0.3-star drop 4.2 days before Monday reviews

Every figure above is wired into the Nellum platform right now — open the dashboard to verify in your own account.

Early access

Get the early warning before the dip.

Join the waitlist for Nellum's market-shift predictor — the same always-on scoring that catches a 0.3-star drop 4.2 days early, now extended across your whole vertical. Two lines of context below; one email from us when it lights up.

8 review sources
Google, Yelp, Facebook, Instagram, Zendesk, LinkedIn, X & Surveys
Real-time scoring
Polarity-aware AI on every signal
Instant alerts
Polarity-drop & theme-surge notifications
Operators on Nellum

What changes when someone actually reads the room

Real stories from operators using Nellum to catch reviews that used to slip through the cracks. Approved by each owner before it lands here.

Have a story of your own? Share it — we approve before publishing.

Core capabilities

Everything you need to stay ahead

One platform to monitor, understand, and act on every customer signal — without drowning in data.

Sentiment Monitoring

Every review is scored for polarity and theme in real time. Spot negative trends before they compound and surface what customers love most.

Multi-Location Support

Manage Google, Yelp, Facebook, and Instagram reviews across every location from one unified signal feed. Compare performance across sites in your daily digest.

Proactive Alerts

Polarity-drop and theme-surge alerts notify you the moment something shifts — so you act on signals in hours, not weeks.

Built for SMBs in

Your industry, fully covered

From a single practice to a multi-location franchise, Nellum adapts to how SMBs actually operate.

Simple pricing

$99 per location. 14-day trial. No setup call.

Polarity-aware scoring across every channel, cross-location rollups, polarity-drop and theme-surge alerts — all included. Cancel anytime.

Nellum
The only plan

Always-on customer intelligence, every channel.

$99/mo

$99 per location — every location, every channel. Every location, every channel — Google, Yelp, Facebook, Instagram, X, surveys

  • Every location, every channel — Google, Yelp, Facebook, Instagram, X, surveys
  • Polarity-aware AI sentiment scoring on every signal
  • Cross-location rollups in your daily digest
  • Polarity-drop and theme-surge alerts, the moment something shifts
  • White-label weekly digest per business
  • Priority support & dedicated onboarding
Start my 14-day trial

14-day trial — no credit card today, no setup call. Cancel anytime.

See a 1-star before your customers do.

Most operators catch a drop 4.2 days before Monday reviews. Start a 14-day trial — no credit card today.

Start your 14-day trial
Digest: …
Weekly digest: …